The Future of Retail in the Post-Pandemic World

Mar 5, 2021 | News

What’s next for retail after the pandemic? Rick Maicki discusses the future of retail and consumer shopping preferences in a post-pandemic world. Read the full interview in Authority Magazine.

How to Create a Fantastic Retail Experience that Keeps Bringing Customers Back for More

Mar 1, 2021 | News

Keith Jelinek discusses how retailers can innovate and optimize operations to retain customers in today’s rapidly evolving retail business environment; and create an experience that keeps customers coming back for more. Read the full interview in Authority...

Retailers’ 2021 Omnichannel Opportunity

Jan 27, 2021 | News

In Retail TouchPoints 2021 Outlook Guide, Richard Maicki, Darren Morrison, and Keith Jelinek write about the retailers omnichannel opportunity for 2021 and how to turn this “alignment imperative” into operational reality.  Download the full Guide to read...

December Retail Sales to Be Muted Amid Shutdowns and Earlier Holiday Purchasing

Dec 17, 2020 | Holiday Retail Outlook Report, News

US retail sales are projected to fall by as much as 4 percent in December, according to research from BRG Retail. Driving factors include earlier holiday shopping in October and November, rising COVID-19 cases nationwide, and dropping consumer sentiment. Read the full...

Closing Out 2020 Will NOT Be a Holiday for Many Retailers

Dec 3, 2020 | Holiday Retail Outlook Report, Publication

2020! We have run out of adjectives to describe what retail has experienced because of the COVID-19 pandemic. The industry has been in transition for years as customers have continued to move to online shopping. The complications brought on by the virus accelerated...